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Frequently Asked Questions

Here we answer basic questions about us, our services and platform. Jump to Section 
Here we discuss our Dashboard, how to set up certain features, how to create and edit your profile, and much more… Jump to Section
Here we answer questions regarding social media logins, 2 Way Authentication and updates to your required contact details. Jump to Section
We explain all around the tracking tools and graphs, bill upload and any related material to your utility consumption and expenses. Jump to Section

Common Questions

Utility Junction offers unique services to help everyday consumers better manage their utility bills. We offer a comprehensive dashboard to consolidate all your bills in one place.

Whether you’re moving in or moving out. Buying, selling or renting a home. Save the hassle and let the experts pick up the time-consuming tasks of contacting Service Providers and dealing with the outdated systems. Simply sign up under the Move in/Out Plan and we will everything scheduled for you.

The UJ Dashboard is the primary platform where you can sign up to update the information of your utility bills and let the dashboard be your financial advisor. It will help you track consumption, money spent and saving opportunities

Anyone! If you pay utility bills, we have the right platform for you. Update the information of your bills, track your expenses and work with our Smart Dashboard to help you save money

There is a value added service plan for everyone’s budget. Check out our pricing plan details to see which plan will benefit you the most. Do not see a plan that fits your needs? Send us an email at support@utilityjunction.services and we will contact you to find a customized solution for your utility needs.

Click on the Sign in/Log in button and follow the instructions. You will receive an activation email that will prompt the next steps

To reset your password follow these easy steps:
– Click on Settings
– Click forgot password
– You will receive an email with a personalized link

Click on Settings and upload your bill information
Suggestion – Currently it is not possible, But our team is working on the implementation of this feature with light speed, so watch out for the newsletter where we announce those new functions.

This happens sometimes and it can be frustrating. Check your SPAM and if you still don’t see the Activation Email please reach out by email to: support@utilitjunction.services or give us a call at 888 782 7885

Please reach out by email at support@utilitjunction.services or give us a call at 888 782 7885

Using the Dashboard Features

Depending on your Plan, you can have 2 individual dashboard users under the PRO plan and up to 5 individual dashboard users for the subscription of the Executive Plan. The LITE plan allows currently only one dashboard user.

It is not possible, due to security measures. Nonetheless, you can assign two user accounts to yourself by using different email addresses (not recommended).

Currently it is not possible, all users have the same access. But our team is working on the implementation of this feature with light speed, so watch out for the newsletter where we announce those new functions.

Yes, although it will depend on the you choose. The LITE plan allows adding details of 1 property, the Pro plan allows up to 3 properties, and the Executive Plan allows up to 5 properties

Please contact us at support@utilityjunction.services, so we can figure this one out together.

We offer analysis of your utility services and various consumption/expense graphs. If you want to take advantage of these services, we do require your utility bill information.

Currently it is not possible, But our team is working on the implementation of this feature with light speed, so watch out for the newsletter where we announce those new functions.

Simply click on the connect/disconnect button (green and red button on the top right corner of your dashboard), fill in the required start/stop date and we will take care of the rest.

Currently it is not possible, But our team is working on the implementation of this feature with light speed, so watch out for the newsletter where we announce those new functions.

Yes, we do offer multiple options to customize the notifications. You can choose between monthly, weekly or bi-weekly. Certain notifications are triggered by actions or reminders for due dates, which you are not able to adjust, since they are time sensitive.

Login & Multi-factor Authentication

Yes, we recommend to do so for your account safety.

Go to the profile section, and click on the edit button, then edit your phone number.

Go to the profile section, and click on the edit button, then edit your phone number.

Yes, go to the profile section, and click on the edit button, then edit your email address

Please check your spam folder as well. If you do find our email in there, please whitelist our email / add it to your contacts in order to receive notifications and important updates on your utility accounts directly in your inbox.

Tracking your Savings and Expenses

Yes, simply click on add a new bill, type in all relevant data, and make sure that the service period is the same as of the bill you committed the mistake.

Currently we support CSV and XLS file format. You can find the templates here:  – insert link – 

Oops, that is not the experience we would want to have. Send us an email at support@utilityjunction.services & include the property address for which data was added & we will check the issue for you.

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